FAQs
Orders
Do I need an account to order?
No. You can check out as a guest.
Can I cancel my order?
Yes, at any time before it is dispatched, with no cancellation fee. Email hello@shopsueve.com or call +91 63528 69039 with your order number. Prepaid orders are refunded to your original payment method within 5 to 7 business days. Once an order is dispatched, it cannot be cancelled.
Do you offer Cash on Delivery?
Yes, where it is shown as available at checkout for your PIN code.
Shipping
When will my order be dispatched?
Within 7 days of being placed. You will get a tracking link once it ships.
Do you ship outside India?
Not at the moment. We ship within India only.
Sizing
How do I find my size?
Use our Size Guide. The measurements are body measurements in inches. If you are between sizes, contact us before ordering and we will help.
Returns and exchanges
Can I return my order?
Yes. Full-price products can be returned within 7 days of delivery if they are unworn, unwashed and have all tags attached. Approved returns are refunded as Sueve store credit.
Do you give refunds to my bank account?
Returns are refunded as store credit only. Cancellations before dispatch, orders cancelled by us and duplicate payments are refunded to your original payment method.
How long is store credit valid?
3 months from the date it is issued. We issue it within 2 to 3 working days after your return passes our quality check.
Is there a charge for returns or exchanges?
We arrange a pickup from your address. A flat ₹199 pickup charge applies to change-of-mind returns (deducted from your store credit) and size exchanges (paid before pickup). There is no charge if we sent you a wrong or damaged product.
Can I exchange for a different size?
Yes, within 7 days of delivery, subject to availability. Each order can be returned or exchanged once.
Can I return sale items?
No. Sale and discounted products are final sale, unless they arrive damaged, defective or incorrect.
Can I return just the top or bottom of a Co-ord Set?
No. Co-ord Sets are returned or exchanged as a complete set only.
What if my product arrives damaged or wrong?
Tell us within 48 hours of delivery for transit damage, or within 7 days for a wrong product, with an unboxing video and photos. We will fix it at no cost to you. See our Return & Exchange Policy.
Contact
How do I reach you?
Email hello@shopsueve.com or call +91 63528 69039, Monday to Saturday, 10:00 AM to 6:00 PM. For complaints, write to us at hello@shopsueve.com.