Returns & Exchanges

Last updated: 30 September 2026

Sueve is a fashion brand operated by Maheka Lifestyle. This policy explains how to return or exchange a Sueve product bought on our website. It should be read with our Refund & Cancellation Policy and Terms & Conditions.

1. At a glance

  • Eligible full-price products can be returned within 7 days from the date you receive your order.
  • Approved returns are refunded as Sueve store credit, not to your bank account, card or UPI.
  • Eligible full-price products can be exchanged for a different size within 7 days of delivery, subject to availability.
  • Sale and discounted products are final sale: no returns, refunds or size exchanges.
  • Coord sets can only be returned or exchanged as a complete set.
  • For change-of-mind returns, you pay the return shipping cost.
  • If we send you a wrong or damaged product, you will not be charged anything to put it right.

2. The 7-day window

You can request a return within 7 days from the date you receive your order, as shown in the delivery confirmation for your order.

3. What can be returned

Full-price products are eligible for return, including tops, skirts, dresses and coord sets, subject to the conditions in this policy.

Sale and discounted products: final sale

All sale and discounted products are final sale. They are non-returnable, non-refundable and not eligible for size exchanges. This does not affect your rights if a sale product is damaged, defective, incorrect or misrepresented (see section 6).

Coord sets: complete set only

Coord sets must be returned or exchanged as a complete set, with every piece included. We cannot accept the return or exchange of only the top or only the bottom of a coord set.

4. Condition of returned products

Returned products must be:

  • unworn, unwashed and unused;
  • returned with all original tags attached;
  • returned with the original packaging intact;
  • free from perfume smell, body odour, and any other smell or condition that would make the product unsuitable for resale.

5. How to request a return

Within 7 days of receiving your order, contact us at hello@shopsueve.com or [CUSTOMER SUPPORT PHONE — PENDING] (Monday to Saturday, 10:00 AM to 6:00 PM) with:

  • your order number;
  • the product(s) you want to return or exchange, the reason, and the size you want for an exchange.

We will confirm whether your return is approved and explain the next steps.

Return shipping for change-of-mind returns

For returns that are not caused by a wrong or damaged product, you are responsible for the cost of sending the product back to us.

Return method: [RETURN METHOD — PENDING: reverse pickup arranged by Sueve, self-ship by the customer, or both]

Please pack the product securely in its original packaging, with all tags attached, and include your order number inside the parcel.

6. Wrong or damaged products

If you receive a wrong or damaged product, please contact us within 7 days of receiving your order.

Unboxing video: to support a wrong-item or damaged-item claim, please share an unboxing (parcel-opening) video, along with photos of the product, tags and packaging. The video is an important piece of evidence that helps us verify your claim quickly. We recommend recording one every time you open a Sueve parcel.

If we confirm that a wrong or damaged product was sent:

  • you will not be charged for return logistics; and
  • we will provide an appropriate resolution, including a free replacement where applicable.

These products are not required to meet the conditions in section 4, and the final-sale rule does not apply to them. Nothing in this policy limits any remedy you are entitled to under the Consumer Protection Act, 2019 for defective, damaged, incorrect or misrepresented products.

7. Size exchanges

Eligible full-price products may be exchanged for a different size within 7 days of delivery, subject to availability and the conditions in section 4.

  • Sale and discounted products are not eligible for size exchanges.
  • Coord sets must be exchanged as a complete set and cannot be exchanged as individual pieces.
  • If the size you want is not available, you can return the product for store credit instead, under this policy.

Shipping cost for size exchanges: [SIZE EXCHANGE SHIPPING COST — PENDING]

To request an exchange, contact us as described in section 5 and tell us the size you want.

8. Quality check

Every returned product is inspected when it reaches us. If it meets this policy, your exchange is processed, or your return is approved and store credit is issued as set out in our Refund & Cancellation Policy.

9. Rejected returns

We may reject a return or exchange if:

  • the request is made after the 7-day window;
  • the product is a sale or discounted (final-sale) product;
  • only part of a coord set is returned or sent for exchange;
  • the product does not meet the conditions in section 4;
  • the product returned is not the product delivered by Sueve.

If a return or exchange is rejected, we will tell you why. [WHAT HAPPENS TO A REJECTED PRODUCT — PENDING, e.g. reshipping to the customer and who bears the cost]. These grounds do not apply to genuine wrong or damaged products covered by section 6.

10. Questions and complaints

Contact us at hello@shopsueve.com or [CUSTOMER SUPPORT PHONE — PENDING]. If you are not satisfied with how your request has been handled, please see our Grievance Redressal page.