Refund & Cancellation Policy
Last updated: 30 September 2026
Sueve is a fashion brand operated by Maheka Lifestyle. This policy explains how cancellations and refunds work for orders placed on the Sueve website. It should be read with our Return & Exchange Policy and Terms & Conditions.
1. Refunds for returns: store credit only
Refunds for approved product returns are issued only as Sueve store credit. We do not refund product returns to bank accounts, cards, UPI or other payment methods. This store-credit rule applies only to product returns. It does not apply to cancellations before dispatch, orders cancelled by Sueve, or duplicate payments, which are refunded to the original payment method (see sections 3 and 4).
- Amount: the amount you actually paid for the returned product, after any discount applied to it at checkout.
- Timing: store credit is issued within 10–15 days after the returned product is received and approved.
- Validity: store credit must be used within 30 days from the date it is issued.
- Partial returns: if you return only some products from an order, store credit covers only those products.
Sale and discounted products are final sale and are not eligible for a refund or store credit, except where they are damaged, defective, incorrect or misrepresented.
2. Wrong or damaged products
If we confirm that a wrong or damaged product was sent, you will not be charged for return logistics, and we will provide an appropriate resolution, including a free replacement where applicable. See section 6 of our Return & Exchange Policy. Nothing in this policy limits any remedy you are entitled to under the Consumer Protection Act, 2019.
3. Cancelling an order
Before dispatch
You can cancel your order at any time before it is dispatched by contacting us at hello@shopsueve.com or [CUSTOMER SUPPORT PHONE — PENDING] with your order number. There is no cancellation fee. For COD orders, no payment has been taken. For prepaid orders, the amount paid is refunded to the original payment method.
After dispatch
Once an order has been dispatched, it cannot be cancelled. After you receive it, you can request a return of eligible products within 7 days under our Return & Exchange Policy.
Cancellations by Sueve
We may cancel an order, or part of an order, before dispatch if a product is unavailable, there is a pricing error, we cannot verify payment or delivery details, or we reasonably suspect fraud or misuse. If we do, we will tell you, and refund any amount paid for the cancelled items to the original payment method, including where a product is out of stock. No cancellation charges apply to you.
4. Failed and duplicate payments
Failed payments: if money was deducted from your account but your order was not confirmed, the amount is usually reversed automatically by your bank or payment provider. If it has not been reversed, contact us and we will help trace it.
Duplicate payments: if you were charged more than once for the same order, the duplicate payment will be refunded to the original payment method after verification.
5. Refund timing for cancellations and duplicate payments
Refunds to the original payment method are initiated within [REFUND PROCESSING TIME FOR CANCELLATIONS AND DUPLICATE PAYMENTS — PENDING]. After a refund is initiated, the time it takes to reach your account depends on your bank or payment provider.
6. Questions and complaints
Contact us at hello@shopsueve.com or [CUSTOMER SUPPORT PHONE — PENDING] (Monday to Saturday, 10:00 AM to 6:00 PM). If you are not satisfied with how your refund or cancellation has been handled, please see our Grievance Redressal page.