Shipping Policy

Last updated: 6 October 2026

Sueve is a fashion brand operated by Maheka Lifestyle. This policy explains how we ship orders placed on the Sueve website. It should be read with our Terms & Conditions and Return & Exchange Policy.

1. Where we ship

We currently ship to addresses within India only. We do not ship internationally at this time.

2. Dispatch time

Orders are dispatched within 7 days of being placed. This is a dispatch timeline, not a delivery date.

3. Delivery time

After dispatch, delivery time depends on your location and the courier partner serving your PIN code. You can follow your parcel using the tracking link we send you. Remote areas may take longer. Sundays and public holidays are not counted as business days.

4. Shipping charges

Any shipping charge that applies to your order is shown at checkout before you pay.

5. Cash on Delivery (COD)

COD is available where it is shown at checkout for your delivery PIN code. Any charge that applies to a COD order is shown at checkout before you place the order. We may confirm COD orders with you by phone or message before dispatch.

6. Delivery partners and tracking

Orders are shipped through Shiprocket and the courier companies it works with. Once your order is dispatched, you will receive a tracking link by email and/or SMS.

7. Delivery address

Please check that your name, phone number, address and PIN code are complete and correct. We cannot change the delivery address once an order has been dispatched.

8. Failed delivery and refused COD orders

Couriers usually make more than one delivery attempt. If an order cannot be delivered because the address is incorrect or no one is available, or a COD order is refused, the parcel is returned to us. For prepaid orders, we will contact you about re-shipping or refunding the order. We may decline future COD orders where COD parcels are repeatedly refused.

9. Tampered or damaged parcels

  • If the outer packaging looks tampered with or badly damaged, please refuse the delivery and tell us.
  • If your parcel is marked as delivered but you have not received it, please tell us within 48 hours of the delivery message. We will obtain proof of delivery from the courier and raise the issue with them.
  • If a product arrives damaged, please tell us within 48 hours of delivery with an unboxing video, as set out in our Return & Exchange Policy.

10. Delays

Delivery can sometimes be delayed by weather, festivals, strikes, courier disruptions or other events outside our control. If your order is delayed, we will keep you updated.

11. Questions

Email us at hello@shopsueve.com or call us on +91 63528 69039 (Monday to Saturday, 10:00 AM to 6:00 PM) with your order number.